Privacy Policy

1. In this Privacy Policy, 'us' 'we' or 'our' means Follicle Pty Ltd (ACN 681 921 237) and our related bodies corporate. Our Privacy Policy sets out how we collect, use, store and disclose your personal information.

2. By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.

What personal information do we collect?

3. Personal information includes information or an opinion about an individual that is reasonably identifiable.

4. We may from time-to-time collect the following types of personal information:
4.1. full name;
4.2. mailing or street address;
4.3. email address;
4.4. telephone number and other contact details;
4.5. age or date of birth;
4.6. credit card information;
4.7. health records and medical history, including current and previous health conditions, medications and past procedures;
4.8. identification document information (including your drivers’ licence and Medicare details);
4.9. photographs of treatment areas for consultation and progress tracking;
4.10. details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
4.11. any additional information relating to you that you provide to us; and
4.12. any other personal information that may be relevant to your treatment or otherwise required to facilitate your dealings with us.

5. We may also collect information from or in relation to your mobile, computer or other device (Device) when you visit our website. The information we collect may also include (but is not limited to) your Device type and operating system, IP address, Device ID, browser type and language, geographic location when using the website, access times, and usage information.

6. If at any time you provide information or data of a third party to us, you warrant and represent that:
6.1. you have already given written notice to the third party of the intention to use the information or data for the purposes and in the manner set out in the Privacy Policy from time to time;
6.2. you have obtained the written consent of the third party to such use or provision of their information or data; and
6.3. the intended use of such information or data in accordance with such Privacy Policy is consistent with and covered by the consent of the third party.

How do we collect personal information?

7. We may collect these types of personal information either from you, or from third parties.

8. We may collect this information when you:
8.1. liaise with our Clinic, fill out patient forms or attend consultations or treatments;
8.2. communicate with us through phone, email or via our website, or when you share information with us from other social applications, services or websites;
8.3. submit an enquiry or request a quote for our services;
8.4. interact with our sites, services, content and advertising;
8.5. invest in our business or enquire as to a potential purchase in our business; and/or
8.6. engage us to perform our services and procedures.

9. In addition, if you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.

Why do we collect, use and disclose personal information?

10. We may collect, hold, use and disclose your personal information for the following purposes:
10.1. to assess your suitability for hair transplant and restoration procedures;
10.2. to develop and manage your treatment plan, including any pre-procedure and post-procedure care;
10.3. to manage appointment scheduling and follow-ups;
10.4. to administer medications;
10.5. to process payments and manage billing;
10.6. to respond to your enquiry or request or to otherwise communicate with you;
10.7. to personalise your experience (your information helps us to better respond to your individual needs);
10.8. to manage, administer or run our business;
10.9. to maintain and update our records;
10.10. to provide our services, and to ensure the safety and quality of care provided to you;
10.11. to send you marketing and promotional messages and other information that may be of interest to you;
10.12. to comply with our legal obligations; and/or
10.13. to consider your employment application.

How do we use your personal information for direct marketing?

11. We may send you direct marketing communications and information about our services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided.

To whom do we disclose your personal information?

12. We may disclose personal information for the purposes described in this Privacy Policy to:
12.1. our personnel and employees;
12.2. other healthcare professionals involved in your treatment;
12.3. third parties such as insurers or legal representatives at your request;
12.4. third party suppliers and service providers, such as IT support, diagnostic laboratories, medical specialists, pharmacies, or other healthcare providers, where necessary for the provision of our services;
12.5. payment systems operators (e.g. merchants receiving card payments);
12.6. anyone to whom our assets or businesses (or any part of them) are transferred;
12.7. specific third parties authorised by you to receive information held by us; and/or
12.8. other persons, including government agencies, regulatory bodies and law enforcement agencies as required, authorised or permitted by law.

Using our website and cookies

13. We may collect personal information about you when you use and access our website.

14. While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

15. We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.

16. We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy. Security

17. We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.

18. We will notify the Privacy Commissioner if we reasonably believe that your personal information has been subjected to a data breach that is likely to result in serious harm to you. A data breach occurs where there is unauthorised access to or disclosure of personal information.

19. We will generally notify you if we reasonably believe that your personal information has been subjected to a data breach if:
19.1. there is a risk of serious harm to you; or
19.2. we are otherwise legally obligated to notify you.

20. We may also notify other third parties of a data breach where appropriate.

21. Our liability to you in respect of any security breach or accidental loss or disclosure of your information or data is hereby excluded to the maximum extent permitted by applicable law.

Links

22. Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

Google Recaptcha

23. Our site might from time-to-time use Google reCAPTCHA to help secure its forms from spam attacks. This means that the Google Privacy Policy and Terms of Service apply.

Accessing or correcting your personal information

24. You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

25. If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

Changes to our Privacy Policy

26. We will occasionally update the Privacy Policy. When we post changes to this Privacy Policy, we will revise the effective date at the top of the Privacy Policy. We recommend that you check our website from time to time to inform yourself of any changes in the Privacy Policy or any of our other policies. Any data or information will be governed by the most current version of the Privacy Policy.

Making a complaint

27. If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the information below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

Contact Us

28. For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

E: info@follicleclinics.com.au
P: (02) 91509930